Privacy Policy of University Connect UK
Effective Date: September 2021
Last Updated: 18 March 2025
At University Connect UK, we understand the importance of privacy. We are committed to protecting the personal information of students, parents, and other users who interact with our website and services. This Privacy Policy outlines the types of personal data we collect, how we use and store this information, the circumstances under which we share it with third parties, and the rights you have concerning your personal data.
By accessing our website and using our services, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, we advise you to discontinue using our website and services as well.
1. Information We Collect
We collect personal information from individuals who engage with our services, whether by submitting an enquiry, registering for a consultation, or applying for university admission. The information collected enables us to provide tailored support and guidance throughout the admission process.
The personal information we collect includes but is not limited to, your full name, email address, phone number, date of birth, gender, nationality, residential address, and preferred universities or courses. Additionally, we may request academic records, including previous qualifications, transcripts, and certificates, to facilitate your university application process.
For students requiring English proficiency verification, we may collect details of language test scores such as IELTS, TOEFL, or PTE. In cases where visa assistance is necessary, we may require copies of passports, financial statements, and proof of sponsorship or tuition fee payment.
Beyond the data you provide directly, our website collects certain technical and analytical data automatically when you visit our pages. This includes your IP address, browser type, operating system, device information, referring website, and browsing activity within our platform. Such data is collected to improve website performance, enhance user experience, and ensure security.
2. How We Use Your Information
We collect and process your personal information to deliver high-quality university admission consulting services, ensuring that your application is complete, accurate, and submitted on time. Your information helps us assess eligibility for different university programmes and provide personalised guidance tailored to your academic background, career aspirations, and budget.
Additionally, we use your data to communicate with universities and colleges on your behalf, ensuring that the admission process runs smoothly. If required, we liaise with immigration authorities to assist in visa applications, providing necessary documents as part of the student visa process.
Your personal information may also be used for customer support, such as responding to enquiries, troubleshooting issues, and providing relevant updates regarding admissions, scholarships, deadlines, and study opportunities. Furthermore, we use aggregated and anonymised data to analyse trends, improve our website, and enhance our service offerings.
3. How We Share Your Information
We do not sell, rent, or trade your personal data to any third parties. However, we may share your information with relevant institutions and service providers to facilitate your university application and student journey.
The information you provide may be shared with universities and colleges where you are applying for admission. This includes academic records, personal details, and supporting documents required by the institutions. If you require visa support, we may share the necessary details with immigration consultants or relevant authorities to ensure compliance with visa application requirements.
We may use third-party service providers for cloud storage, data processing, email communications, and website analytics to enhance our service quality and improve operational efficiency. These providers are contractually bound to adhere to strict data protection regulations and confidentiality agreements.
In exceptional circumstances, we may disclose personal information if required by law, such as in response to legal requests, court orders, or regulatory investigations. We take appropriate measures to ensure that such disclosures are lawful and limited to what is necessary.
4. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including the processing of university applications, provision of advisory services, and compliance with legal and regulatory obligations.
The retention period for your data may vary depending on the nature of the information. Academic records and admission-related documents are typically retained for a specific period to provide ongoing support, track application progress, and comply with university and immigration regulations.
If you wish to have your personal data deleted, you may submit a request to us. However, certain records may be retained for legal or administrative purposes, such as compliance with financial regulations, tax obligations, or audit requirements.
5. Your Data Protection Rights
Under the UK General Data Protection Regulation (UK GDPR), you have several rights regarding your personal data. These rights include the right to access the information we hold about you, request corrections to any inaccuracies, and ask for your data to be deleted under certain circumstances.
You also have the right to restrict processing if you believe your data is being handled unfairly or request data portability to transfer your information to another service provider. Additionally, you can object to specific data uses, such as direct marketing or automated decision-making processes.
If you would like to exercise any of these rights, don’t hesitate to get in touch with us at [email protected]. We will respond to your request in accordance with applicable legal timelines.
6. Cookies and Tracking Technologies
Our website uses cookies and tracking technologies to enhance user experience, improve functionality, and analyse website traffic. Cookies help us understand how visitors interact with our platform, allowing us to make necessary improvements and provide a more personalised browsing experience.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features on our website. By continuing to use our website without adjusting your settings, you consent to our use of cookies.
7. Data Security
We take data security seriously and implement appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, or loss. Our security practices include encrypted data transmission, access controls, firewalls, and regular security audits.
Despite our best efforts, no method of electronic transmission or storage is completely secure. Therefore, while we strive to protect your data, we cannot guarantee absolute security. If you suspect any unauthorised access to your information, please contact us immediately.
8. International Data Transfers
As we operate across multiple countries, your personal information may be transferred and processed outside the United Kingdom. When transferring data internationally, we ensure compliance with relevant data protection laws and implement safeguards such as contractual clauses and security protocols to protect your information.
9. Third-Party Links
Our website may contain links to third-party websites for informational purposes. These external websites operate independently, and we are not responsible for their content or privacy practices. We encourage users to review the privacy policies of any third-party sites before sharing personal information.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, industry standards, or our business operations. Any modifications will be posted on this page, and the updated policy will indicate the revised “Last Updated” date. Continued use of our website after updates signifies your acceptance of the revised terms.
11. Contact Us
If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please reach out to us using the following contact details:
Email: [email protected]
Phone: +44 7894 347474
Office Address: Kemp House, 152 – 160 City Road, Old Street, London EC1V 2NX.
We are committed to addressing your privacy concerns and ensuring that your personal data is handled responsibly and securely.
Are you planning to study in the UK? Contact our experts today for more information regarding UK university admission process.